How Tikram Airport Services cut leave approvals from days to minutes with ZenHR
At Queen Alia International Airport, Tikram moved clock-ins, leave and payroll inputs off manual processes and onto ZenHR, with attendance now recorded through the app.
Thanks to ZenHR, payroll processing is now handled with greater accuracy and speed, leave approvals now take minutes instead of days, and attendance is recorded automatically through the app.
The challenge: running airport operations on manual HR
Tikram Airport Services handles passenger reception and assistance, baggage handling, wrapping and fast-track services at Queen Alia International Airport in Amman. At an airport, attendance, leave and overtime decide whether a shift is covered, yet these processes were still manual.
“Previously, clocking in and out, tracking leave, and communication between employees and management were all done manually, in a slow and complicated way.” — Rawan Al-Helou
- Clock-ins depended on paperwork and were hard to trust.
- Leave requests could sit for days.
- Payroll was built from absence and overtime figures gathered by hand.
- There was no quick view of who was absent or how much overtime was building up.
How Tikram uses ZenHR
Tikram moved its everyday HR onto one platform, so attendance, leave, overtime and payroll feed each other instead of being re-entered by hand: attendance through the mobile app, digital leave workflows, payroll from records already in the system, dashboards for absences and overtime, and self-service requests for employees.
The results
- Leave approvals went from days to minutes.
- Attendance records itself through the ZenHR app.
- Payroll is faster and more accurate, with fewer manual steps.
- HR sees the whole workforce at a glance in the dashboard.
- Employees adopted it without heavy training.
“The system’s interface is easy and clear, and we didn’t need intensive employee training.” — Rawan Al-Helou
“The system helped strengthen interaction between employees and management through notifications and requests, which improved employee satisfaction.” — Rawan Al-Helou
