Get expert answers on the Frequently Asked Questions (FAQs) on ZenHR.
Here are the answers to some common questions that our customers ask before they start using ZenHR:
There are several advantages to a cloud-based solution, some of which are:
Read more on why you should choose a cloud-based HRMS here: Read the full article
Yes. ZenHR's Employee Self-Service (ESS) Mobile App gives your employees and HR admins immediate access to perform HR-related tasks and submit requests on the go.
Yes. Upon signing up, one of our representatives will contact you to set up your account and guide you through the different modules.
ZenHR is suited for all companies operating in the MENA region looking to automate their internal HR processes. ZenHR works best for companies from 30 up to 2,500 full-time employees.
Yes. ZenHR is a cloud-based solution, and both the web and mobile versions can be accessed from anywhere with an Internet connection.
Yes. The localization of ZenHR is on a per-country basis and is localized for all countries in the GCC and Levant region.
Yes. ZenHR is fully localized in English and Arabic.
ZenHR has a fast-track implementation process that typically takes from 2 to 6 calendar weeks. This depends on the modules purchased, customization required, and the number of employees being onboarded.
Yes. ZenHR has open APIs that allow you to natively integrate with any other cloud solution.
No. ZenHR only natively integrates with other cloud solutions. In the case of locally hosted solutions, the only option is a manual integration, this means that you would download an excel sheet from ZenHR with a specific format and this excel sheet is in turn uploaded to the hosted solution in order to transfer the data.
We have a comprehensive Service Level Agreement (SLA). Our live support hours are from 8:00 AM to 6:00 PM Saturday through Thursday (GMT +2 Time Zone). We also offer one-on-one assistance with implementation and training. To guarantee a timely response, all support tickets should be generated from ZenHR or sent to support@zenhr.com.
Yes. We never store passwords in plain text; they are all hashed and encrypted. Any data transmission between our users and our servers is encrypted as well, so no third party can take a peek at the data as it travels back and forth. Our cloud servers are hosted in state-of-the-art data centers and adhere to strict security policies, which include digital and physical access.
ZenHR offers an annual, subscription-based model. Prices start at $8 per user per month and are billed annually. Our rates also include bulk discounts based on the number of full-time employees – Request a price quote now
Yes. Customers with ≥ 100 full-time employees are charged a one-time fee for implementation and training; otherwise, this will be done free.
No.
If you feel like you need help going through ZenHR’s HRMS, you can schedule a live demo with one of our representatives at a time that best suits you – Request a demo now
Yes. ZenHR also supports Arabic/English, Saudi weekends and public holidays, and KSA-specific workflows that align with local labor practices. It is also localized for other MENA countries, including the UAE, Egypt, Jordan, Kuwait, and more. ESS ties into attendance and payroll, so KSA rules around overtime, allowances, and deductions flow through correctly.
Set goals/KPIs for each role → track progress during the cycle → collect manager/employee feedback → finalize ratings with an audit trail. ZenHR’s module is built to automate these stages so HR departments can focus on quality feedback instead of manual admin.
You can request uploads or acknowledgments within the workflow and keep a time-stamped record of who did what and when. This creates an auditable history for compliance and internal reviews.
Yes. Dashboards and reports track pipeline status, conversion by stage, and source effectiveness to help optimize hiring processes.
It provides real-time HR insights through dashboards, custom reports, and pre-built templates to support faster, data-driven decision-making.
You can monitor workforce metrics such as headcount, turnover, attendance trends, payroll costs, and performance KPIs.
Yes. Dashboards are fully customizable with widgets, and reports can be filtered, sorted, and tailored to specific KPIs and HR needs.
Yes. It generates audit-ready HR and payroll compliance reports aligned with labor laws across the MENA region, including tax, social insurance, GOSI, and WPS.
Yes. You can use ready-made templates for payroll, attendance, performance, and compliance to save time and ensure accuracy.
Reporting and Analytics on ZenHR help HR teams monitor workforce trends, stay compliant, and make informed decisions using accurate, localized, real-time analytics.
You can request a free live demo directly now.
Employee self-service (ESS) is a secure portal and mobile experience that lets employees handle day-to-day HR tasks on their own—view payslips, update personal data, submit leave and expense requests, track attendance, and see schedules—without waiting on HR.
ZenHR is localized for KSA and the wider MENA region, with built-in support for WPS and integrations that streamline compliance (e.g., Mudad for WPS files, GOSI for social insurance, and Muqeem for residency workflows). This means fewer manual uploads, fewer errors, and faster, compliant payroll runs every cycle.
Yes. ZenHR offers a smart time and attendance management system built specifically for businesses in Saudi Arabia and the MENA region. It uses GPS-based tracking to capture employee attendance accurately, whether in-office or on-site.
Employees can clock in / out via the mobile app, biometric devices, or the web portal, with optional geofencing for location accuracy.
ZenHR supports timesheets, detects anomalies such as tardiness or absences, and seamlessly integrates with ZenHR Payroll to ensure accurate calculation of hours, overtime, and deductions.
It’s a guided workflow that organizes employee onboarding tasks—collecting personal details and documents, assigning day-one tasks to HR/IT/managers, and tracking completion with timestamps and comments. This helps new hires finish essentials before day one and gives HR a clear, auditable trail.
ZenATS is an applicant tracking software for managing the full hiring lifecycle—publishing jobs, collecting applications, screening candidates, collaborating with hiring teams, and moving applicants through configurable stages with audit trails.
ZenHR is a unified HRMS platform made up of integrated modules—like hiring, onboarding, time, payroll, and performance. Each area shares the same employee record, so you can activate or use the parts most relevant to your operations without managing separate systems.
A Human Resources Management System (HRMS) is an integrated HR software platform that automates and streamlines HR operations such as attendance and time tracking and management, payroll processing, recruitment, performance management and recruitment. It helps businesses improve efficiency, ensure compliance with local labor laws, and enhance the employee experience by centralizing all HR data and workflows in one secure place.
From the web or mobile app, employees can request leave and overtime, clock in/out (with GPS or kiosk/biometric options when connected), submit expenses, view payslips and tax/GOSI details, update profiles and documents, and track attendance and shift schedules in real time.
Yes. Direct integrations allow you to generate and transmit WPS-ready payroll files (Mudad), synchronize social insurance contributions (GOSI), and handle expat-related processes (Muqeem) without leaving ZenHR. This reduces risk and ensures payroll remains aligned with current regulations.
Employees can punch in via the mobile app with GPS stamps and optional geofencing, a web clock for office users, or integrated biometric devices at sites. This gives you reliable time-tracking software data across branches and remote locations.
Yes. You can create role- or site-specific checklists (e.g., IT provisioning, policy acknowledgments, equipment pickup) so your onboarding process scales consistently across departments and branches.
Yes. ZenATS includes AI-based CV parsing that reads resumes and extracts structured fields (skills, experience, education) to speed up screening and improve search/filter accuracy—functionally similar to an ATS resume checker within the applicant tracking system.
All ZenHR modules share one database and data model. When a new hire is created in recruiting, it instantly becomes an active employee profile in onboarding. Attendance data flows to payroll, and performance reviews update development plans—all with a consistent, single source of truth.
ZenHR is a cloud-based HR System for companies in Saudi Arabia and the Middle East and North Africa. It’s fully localized for Saudi Arabia and the MENA region, supports Arabic and English, and complies with local labor laws and regulations such as WPS, GOSI, Mudad, and Muqeem. ZenHR helps organizations automate HR processes while ensuring complete legal compliance and regional relevance.
ZenHR routes requests to managers automatically, applies company rules and eligibility on the fly, and syncs approved items to other HR systems (attendance, payroll, documents). Fewer emails and spreadsheets mean faster cycles and cleaner, audit-ready records.
ZenHR automates WPS file creation and validation for Saudi Arabia and keeps records audit-ready. With recent enforcement updates, authorities are actively monitoring salary delays and deductions via Mudad—so having WPS automation within your payroll system helps you stay compliant and inspection-ready.
Yes—define fixed, rotating, split, or flexible shifts, set grace periods and rounding rules, and apply auto-overtime policies. Overnight and cross-day shifts are supported, so schedules stay accurate even for 24/7 operations.
Yes. ZenHR’s guidance and resources emphasize setting clear goals and tying reviews to measurable outcomes, which improves fairness and clarity in employee evaluations.
Automated reminders and approvals route tasks to the right people (managers, HR, IT). Status dashboards show what’s pending or overdue, so nothing slips through the cracks during employee onboarding.
Yes. You can publish to a branded careers page, share roles across channels (including social), and centralize all applications in ZenATS so the pipeline is always up to date.
Yes, you can. ZenHR subscriptions include the full HRMS suite, but your team can decide which modules to use at launch. Many companies start by activating the modules that address their most pressing needs and expand usage later without additional implementations or new contracts.
ZenHR is a top-rated HR Software according to Software directories such as G2 and Capterra, because it combines an intuitive user experience, robust automation, and strong customer support. The platform received 100+ awards for its ease of use, reliability, and regional compliance. Thousands of companies trust ZenHR to simplify HR tasks, eliminate manual errors, and give HR teams more time to focus on strategic work.
Approved timesheets, overtime, leave, and expenses from the employee self-service application feed straight into Attendance & Time Tracking and then Payroll so hours, allowances, and deductions are calculated automatically with no double entry across your HR systems.
Yes. Employees can request overtime, advances (e.g., vacation advance salary), and reimbursements through self-service. Approved items flow directly into payroll calculations, saving HR time while maintaining a full audit trail.
ZenHR is localized for KSA and the wider MENA region, with Arabic/English support, local weekend/holiday settings, and rules you can tailor to Saudi labor practices—making it a strong fit among time and attendance systems in the region.
You can use dashboards and reports to spot trends, inform promotions or training plans, and close skill gaps—helping HR departments make data-driven decisions from each performance evaluation cycle.
Offboarding checklists typically cover final day logistics, asset and ID recovery, account access removal, document handbacks, and final acknowledgments. Centralizing these steps in onboarding/offboarding software reduces risk and speeds up turnover.
ZenATS supports collaborative hiring with role-based access, shared notes and evaluations, customizable feedback forms, and video interview integrations (e.g., Zoom). Recruiters and managers see the same candidate timeline and stage history.
Centralized profiles, approval trails, and consistent rules reduce duplicate entry and “spreadsheet drift.” Every update has context—who changed what, when, and why—so audits and internal reviews are straightforward.
You can request a free live demo. Once submitted, one of our HR automation experts will contact you to walk you through ZenHR’s features and show you how the system can be tailored to your company’s specific needs.
Role-based permissions limit who sees or edits data, while approval chains, comments, and timestamps create a full audit trail. Mobile and web access are encrypted, and changes to personal info or bank details require approvals before they affect payroll or attendance.
Yes. ZenHR supports multi-branch and multi-entity processing with country-specific rules and multi-currency options. You can run localized cycles while consolidating data across regions—ideal for organizations scaling across the GCC and MENA.
Supervisors get a unified view of flags (missed punches, late arrivals), can bulk-approve timesheets, and add notes or corrections with a full audit trail. Automated reminders keep teams on track so attendance data is clean before payroll cut-off.
Yes—ZenHR serves companies across MENA, including Saudi Arabia. The performance evaluation module sits within ZenHR’s HRMS, so it works alongside local HR workflows already handled in other ZenHR modules (attendance, payroll, etc.).
Yes. Completed tasks and approvals can align with other HR workflows (like attendance start dates, eligibility for payroll runs, or document storage), so employee records stay consistent across your HR systems.
Yes. LinkedIn integration helps streamline candidate sourcing, and third-party assessment platforms can be connected so test outcomes live alongside each candidate’s profile.
HR data flows outward, too. Payroll journals post to accounting, while onboarding/offboarding task lists can include IT handoffs like account provisioning or device collection. Fewer swivel-chair moments, cleaner handovers.
ZenHR provides complete implementation and training for every customer, along with a dedicated customer success team. Support is available in Arabic and English, with SLA-backed assistance from 9:00 AM to 5:00 PM (GMT+3), Sunday to Thursday. Our goal is to ensure you get the most out of ZenHR every step of the way. We also offer AI Powered Chat support in addition to a seamless ticketing support system from within the platform.
Yes. ZenHR offers plug-and-play integrations with popular accounting and ERP platforms (e.g., QuickBooks, Xero, SAP Business One/ByDesign, NetSuite, Microsoft Dynamics 365, and Odoo). This ensures seamless payroll journal entries and eliminates duplicate data entry between HR and Finance.
Yes—approved timesheets sync to ZenHR Payroll to calculate regular hours, overtime, and allowances. This bridges time and attendance software with payroll to reduce manual entry and errors.
By automating reminders, consolidating inputs (manager + employee notes), and aligning reviews with scheduled cycles, ZenHR removes much of the manual work and helps maintain consistency across teams and periods.
Built-in email (with templates), notifications, and optional SMS keep candidates informed at each stage. This reduces manual follow-ups and ensures consistent messaging throughout the applicant tracking software workflow.
You can tailor calendars, policies, pay elements, and approval chains by location or entity. That way, a single HRMS respects local practices while still rolling up consistent, comparable data for leadership.
ZenHR offers a full suite of interconnected modules including: Core HR for employee data management, Payroll with WPS and GOSI compliance, Attendance & Time Tracking with GPS and geofencing, Employee Self Service (ESS) mobile app, Performance & Evaluation, Applicant Tracking System (ZenATS), Reporting & Analytics for data-driven insights, 20+ integrations with leading software solutions that companies rely on, such as ERP, financial, accounting systems, and much more.
All modules work seamlessly together under one unified HR platform.
They’re often used interchangeably. In practice, you need a system that automates calculations, enforces compliance, and centralizes workflows. ZenHR’s payroll management system delivers all of these, purpose-built for KSA and MENA, with WPS, GOSI, and Muqeem in mind.
Recruiters can tag candidates, run advanced/Boolean searches, and build talent pools for future openings—making rediscovery fast when similar roles re-open.
Timelines depend on company size, data quality, and internal readiness. A focused implementation with clear ownership and clean employee data can go live quickly—typically within 2 to 6 weeks. Larger rollouts may benefit from a phased activation plan, but always within one unified system.
ZenHR is ideal for growing companies starting from around 30 employees and scales effortlessly to serve large enterprises with thousands of employees. Whether you’re a small startup that is scaling, a medium-sized company, or a large enterprise, ZenHR grows with you.
Managers handle approvals and view team metrics in one place. Employees use self-service for requests and documents, reducing back-and-forth and speeding up daily operations.
Yes. ZenHR is a fully cloud-based solution hosted in secure data centers with enterprise-grade encryption and access control. This ensures your company’s data is protected while giving your team access anytime, anywhere, from any device.
ZenHR provides open APIs and built-in integrations with popular third-party systems such as accounting software, payroll gateways, and government platforms like Mudad, GOSI, and Muqeem. These integrations help you automate workflows and eliminate redundant data entry. and you can explore all supported integrations. ZenHR offers 20+ out of the box integrations with leading software solutions that companies rely on, such as ERP, financial, accounting systems, and much more.
Yes! ZenHR has a mobile app available for both iOS and Android. The app provides Employee Self-Service (ESS) and Manager Self-Service (MSS) allowing both employees and managers to access core HR features anytime, anywhere, such as checking payslips, submitting leave requests, clocking in/out, and viewing attendance records.
Download the ZenHR app:
Yes. ZenHR is a bilingual platform that supports both Arabic and English interfaces, allowing users to easily switch between languages to suit their preferences.
