Get expert answers on the Frequently Asked Questions (FAQs) on ZenHR.
Here are the answers to some common questions that our customers ask before they start using ZenHR:
There are several advantages to a cloud-based solution, some of which are:
Read more on why you should choose a cloud-based HRMS here: Read the full article
Yes. ZenHR's Employee Self-Service (ESS) Mobile App gives your employees and HR admins immediate access to perform HR-related tasks and submit requests on the go.
Yes. Upon signing up, one of our representatives will contact you to set up your account and guide you through the different modules.
ZenHR is suited for all companies operating in the MENA region looking to automate their internal HR processes. ZenHR works best for companies from 30 up to 25,000 full-time employees.
Yes. ZenHR is a cloud-based solution, and both the web and mobile versions can be accessed from anywhere with an Internet connection.
Yes. The localization of ZenHR is on a per-country basis and is localized for all countries in the GCC and Levant region.
Yes. ZenHR is fully localized in English and Arabic.
ZenHR has a fast-track implementation process that typically takes from 2 to 6 calendar weeks. This depends on the modules purchased, customization required, and the number of employees being onboarded.
Yes. ZenHR has open APIs that allow you to natively integrate with any other cloud solution.
No. ZenHR only natively integrates with other cloud solutions. In the case of locally hosted solutions, the only option is a manual integration, this means that you would download an excel sheet from ZenHR with a specific format and this excel sheet is in turn uploaded to the hosted solution in order to transfer the data.
We have a comprehensive Service Level Agreement (SLA). Our live support hours are from 8:00 AM to 6:00 PM Saturday through Thursday (GMT +2 Time Zone). We also offer one-on-one assistance with implementation and training. To guarantee a timely response, all support tickets should be generated from ZenHR or sent to support@zenhr.com.
Yes. We never store passwords in plain text; they are all hashed and encrypted. Any data transmission between our users and our servers is encrypted as well, so no third party can take a peek at the data as it travels back and forth. Our cloud servers are hosted in state-of-the-art data centers and adhere to strict security policies, which include digital and physical access.
ZenHR offers an annual, subscription-based model. Prices start at $8 per user per month and are billed annually. Our rates also include bulk discounts based on the number of full-time employees – Request a price quote now
Yes. Customers with ≥ 100 full-time employees are charged a one-time fee for implementation and training; otherwise, this will be done free.
No.
If you feel like you need help going through ZenHR’s HRMS, you can schedule a live demo with one of our representatives at a time that best suits you – Request a demo now
Yes. ZenHR also supports Arabic/English, Saudi weekends and public holidays, and KSA-specific workflows that align with local labor practices. It is also localized for other MENA countries, including the UAE, Egypt, Jordan, Kuwait, and more. ESS ties into attendance and payroll, so KSA rules around overtime, allowances, and deductions flow through correctly.
Set goals/KPIs for each role → track progress during the cycle → collect manager/employee feedback → finalize ratings with an audit trail. ZenHR’s module is built to automate these stages so HR departments can focus on quality feedback instead of manual admin.
You can request uploads or acknowledgments within the workflow and keep a time-stamped record of who did what and when. This creates an auditable history for compliance and internal reviews.
Yes. Dashboards and reports track pipeline status, conversion by stage, and source effectiveness to help optimize hiring processes.
It provides real-time HR insights through dashboards, custom reports, and pre-built templates to support faster, data-driven decision-making.
You can monitor workforce metrics such as headcount, turnover, attendance trends, payroll costs, and performance KPIs.
Yes. Dashboards are fully customizable with widgets, and reports can be filtered, sorted, and tailored to specific KPIs and HR needs.
Yes. It generates audit-ready HR and payroll compliance reports aligned with labor laws across the MENA region, including tax, social insurance, GOSI, and WPS.
Yes. You can use ready-made templates for payroll, attendance, performance, and compliance to save time and ensure accuracy.
Reporting and Analytics on ZenHR help HR teams monitor workforce trends, stay compliant, and make informed decisions using accurate, localized, real-time analytics.
You can request a free live demo directly now.
ZenHR HR software supports generating UAE WPS payroll files (SIF/format for banks) for compliant salary payments through WPS. ZenHR’s payroll module automates WPS file generation and handles compliant UAE payroll processing, so you can upload or send the payroll data to banks in the correct WPS format without extra manual work.
ZenHR is designed specifically for retail businesses across MENA, helping companies manage multi-store operations, employee attendance, payroll, and compliance with local labor laws, all in one platform available in Arabic and English.
Yes. ZenHR enables multi-branch workforce management, allowing you to track employees across different stores, departments, or regions. Managers can monitor attendance and workforce allocation in real time, ensuring smooth operations across all locations.
Retail businesses manage employee schedules using HR software like ZenHR, which allows managers to create shifts, assign employees across branches, handle peak hours, and automatically calculate overtime based on labor laws.
Retail businesses use HR systems like ZenHR to automate payroll, calculate overtime, manage commissions and bonuses, and ensure compliance with local labor laws, including WPS in countries like Saudi Arabia and the UAE.
Retail companies often deal with high employee turnover, shift management complexity, seasonal hiring, and multi-location workforce coordination. ZenHR helps address these challenges through automation, centralized employee data, and real-time workforce insights.
Retail companies need HR software to simplify workforce management, reduce administrative work, improve compliance, and gain better visibility into employee performance and operations across multiple locations.
Retail companies use HR platforms like ZenHR to handle seasonal hiring by quickly onboarding temporary staff, managing contracts, and forecasting workforce needs during peak seasons.
ZenHR is a cloud-based HR software designed for IT companies across MENA, helping manage distributed teams, automate payroll, track attendance, and ensure compliance with local labor laws, all from one centralized platform.
IT companies manage remote and hybrid teams using HR software like ZenHR, which provides cloud-based access to employee data, attendance tracking, leave management, and performance monitoring from anywhere, enabling seamless collaboration across remote teams.
HR software like ZenHR supports fast-growing IT companies by automating onboarding, centralizing employee data, and streamlining HR processes, allowing teams to scale efficiently without increasing administrative workload.
IT companies use HR systems like ZenHR to automate payroll, manage different salary structures, handle bonuses, and ensure compliance with local labor laws and tax regulations across the MENA region.
IT companies need HR software to manage complex workforce structures, improve efficiency, reduce manual HR tasks, and gain data-driven insights into employee performance, engagement, and organizational growth.
Yes. ZenHR is localized for MENA markets and ensures compliance with labor laws, social security, and tax regulations, helping IT companies avoid legal risks while managing their workforce efficiently.
ZenHR is a cloud-based HR software designed for food and beverage businesses across MENA, helping manage restaurant staff, automate payroll, track attendance, and ensure compliance with local labor laws, all from one centralized platform.
Food and beverage businesses manage employee schedules using HR software like ZenHR, which allows managers to create shifts, handle peak hours, assign staff across locations, and adjust schedules in real time to meet changing demand.
Food and beverage companies often face high employee turnover, complex shift management, staffing shortages, and rising labor costs. These challenges make it essential to use HR software to streamline workforce management and improve efficiency.
Yes. ZenHR enables multi-location workforce management, allowing you to track employees across branches, monitor attendance in real time, and allocate staff efficiently across different outlets.
Food and beverage companies need HR software to manage fast-paced operations, reduce manual administrative work, control labor costs, and gain better visibility into workforce performance and scheduling.
HR software like ZenHR helps businesses plan staffing needs, optimize shift scheduling, and ensure the right number of employees are available during busy periods, improving service quality and operational efficiency.
ZenHR is an all-in-one HR and payroll software designed for real estate companies across KSA, UAE, and MENA. It helps manage agents and employees, automate payroll, track attendance, and ensure compliance across multiple offices and property portfolios.
Yes. ZenHR allows real estate companies to manage employees and agents across multiple branches and locations, with centralized employee records, attendance tracking, and role-based access for different teams.
Yes. ZenHR automates payroll processing and supports complex compensation structures, including commissions, bonuses, and incentives commonly used in real estate businesses.
ZenHR is fully localized for KSA, UAE, and MENA, ensuring compliance with local labor laws, WPS payroll requirements, and regulatory frameworks such as MOHRE in the UAE.
Yes. ZenHR is scalable and supports both growing real estate firms and large property portfolios, helping businesses streamline HR operations as they expand.
ZenHR provides multi-branch HR management, allowing companies to manage workforce allocation, payroll, and reporting across different offices, projects, or property portfolios from one centralized system.
Yes. ZenHR is built to support large enterprises with complex structures, enabling you to manage multiple branches, entities, and cost centers from a single platform.
Absolutely. ZenHR is designed to scale with your organization, whether you have hundreds or tens of thousands of employees.
Yes. ZenHR ensures compliance with local labor laws across Saudi Arabia, the UAE, and the wider MENA region, helping you stay aligned with regulatory requirements.
Yes. ZenHR supports WPS-compliant payroll processing in countries like Saudi Arabia and the UAE, ensuring accurate and compliant salary transfers.
Yes. ZenHR offers enterprise-grade security, ensuring your employee data is protected with advanced security standards and access controls.
ZenHR allows you to manage multiple legal entities, branches, and locations within a single system, with centralized data and localized configurations.
ZenHR is highly configurable, allowing you to tailor workflows, policies, and permissions to match your organization’s structure and processes.
ZenHR offers dedicated support, onboarding assistance, and ongoing account management to ensure long-term success.
Nitaqat is Saudi Arabia's Saudization compliance system, administered by HRSD. It uses a weighted formula to calculate your Saudi employee count: full-time Saudis earning ≥ SAR 4,000/month count as 1 point, part-timers as 0.5, and employees with disabilities as 2. Your zone (Platinum, High Green, Medium Green, Low Green, or Red) is determined by your weighted percentage relative to your sector's minimum threshold and company size.
There are 5 zones: Platinum, High Green, Medium Green, Low Green, and Red. The Yellow zone was eliminated by HRSD in 2025, companies previously in Yellow were automatically moved to Red. Your zone is determined by how far your weighted Saudization percentage is above or below your sector's minimum threshold. Platinum and Green zones allow you to hire and renew expat visas freely. Red zone restricts new expat visas and triggers the monthly expat levy.
If expats outnumber Saudis on your payroll, you pay SAR 800/month per expat employee. If Saudis outnumber expats, the rate drops to SAR 400/month per expat. That's up to SAR 9,600/year per expat at the higher rate. The levy applies to every non-Saudi worker on your payroll and is collected by HRSD monthly.
You'll face restrictions on renewing or issuing new work visas for expats, and you're liable for the monthly levy. Continued non-compliance can result in fines and suspension of government services. You'll need to hire Saudi nationals to move up to a higher zone.
It's based on official HRSD Nitaqat thresholds and the 2025 weighted formula. Results are estimates, exact quotas vary by your specific ISIC activity code. Always verify your final numbers at hrsd.gov.sa or through the Nitaqat calculator on Qiwa.
Emiratization (Tawteen) is a UAE federal mandate under MOHRE Cabinet Decision No. 10/2023 requiring private-sector companies to employ a minimum percentage of UAE nationals in skilled roles. It applies to all private-sector employers with 20 or more employees across targeted industries. Companies with fewer than 20 employees are fully exempt.
For companies with 50 or more employees, the mandatory skilled-workforce Emiratization rates are: 6% in 2024, 8% in 2025, and 10% in 2026. The rate increases by 2 percentage points each year. These percentages apply only to skilled positions (ISCO Levels 1–3: managers, professionals, and technicians) - not to the total headcount.
Fines are charged per unfilled Emirati slot, per month: AED 8,000/slot/month in 2024 (AED 96,000/year), AED 9,000/slot/month in 2025 (AED 108,000/year), and AED 10,000/slot/month in 2026 (AED 120,000/year). For small companies (20–49 employees), a fixed annual lump-sum fine applies per required but unfilled national position.
Compliance rate = (UAE nationals in skilled roles ÷ total skilled employees) × 100. Skilled roles are defined as ISCO Skill Levels 1–3: senior managers, professionals, and associate professionals/technicians. Support workers, drivers, cleaners, and labourers are excluded from both the numerator and denominator.
Yes, with different rules. Companies with 20–49 employees must meet fixed headcount targets - not percentage targets. They are required to employ at least 1 UAE national by end of 2024 and at least 2 UAE nationals by end of 2025 and 2026. Companies with fewer than 20 employees are fully exempt from all Emiratization obligations.
Nafis (nafis.gov.ae) is a UAE federal wage-subsidy programme that pays up to AED 8,000 per month directly to eligible UAE nationals employed in the private sector, based on their salary bracket. Employers register each new national hire through the Nafis portal to activate the subsidy - effectively reducing the net salary cost of Emirati employees and making compliance far more affordable.
MOHRE applies Emiratization quotas across all major private-sector industries including financial services, insurance, real estate, information technology, retail, hospitality, healthcare, construction, and manufacturing. The same rate schedule applies across all covered sectors - every company with 20+ employees in these industries must comply.
Companies fall into one of four zones: Compliant (Green) - meets or exceeds the target rate, no fines; At Risk (Amber) - below target but above half the target rate, moderate fine exposure; Non-Compliant (Red) - below half the target rate, maximum fines and MOHRE inspection priority; Exempt - fewer than 20 employees, no obligation.
GOSI (General Organization for Social Insurance) is the Saudi government body that manages mandatory social insurance contributions. Employers and employees both contribute a percentage of each Saudi national's salary every month. The funds cover retirement pensions, work-related injuries, and unemployment insurance (SANED).
For Saudi nationals hired before July 3, 2024 (System A): employees contribute 9.75% and employers contribute 11.75% of insurable salary. For Saudi nationals hired on or after July 3, 2024 (System B): rates are currently 9.75% employee / 11.75% employer, escalating annually until they reach 11.75% / 13.75% in July 2028. Expat employees are not subject to pension contributions; only a 2% occupational hazard fee is paid by the employer.
No. Expatriate employees are exempt from GOSI pension and SANED contributions. Employers pay a 2% occupational hazard (work injury) insurance premium on the expat's insurable salary, but no amount is deducted from the employee's pay.
Saudi Arabia introduced a dual-rate system effective July 3, 2024. Employees already registered before that date remain on fixed System A rates. New hires from that date onward fall under System B, which starts at the same rates as System A but increases the annuity contribution by 0.5 percentage points each July, reaching full rates in July 2028. This affects employer payroll cost planning for any new Saudi hires.
GOSI contributions are calculated on insurable salary, defined as basic salary plus housing allowance only. The maximum insurable salary is SAR 45,000 per month. Any amount above this cap is excluded from the GOSI calculation. The minimum is SAR 1,500 per month.
Multiply each Saudi employee's insurable salary (basic + housing, capped at SAR 45,000) by the applicable contribution rate. Add the employer portion and employee portion separately across all employee groups: pre-July 2024 hires, post-July 2024 hires, and expats each follow different rules. This calculator does all of that automatically and produces a downloadable PDF report.
System B rates increase every July until 2028. The annuity portion starts at 9% each for employer and employee in Jul 2024, rises by 0.5% per year, and reaches 11% each in Jul 2028. Adding occupational hazard (2% ER) and SANED (0.75% each), total rates go from 11.75% ER / 9.75% EE today to 13.75% ER / 11.75% EE at full implementation.
Yes. All private-sector employers in Saudi Arabia must register with GOSI and make monthly contributions for every Saudi national on their payroll. Non-compliance can result in penalties, fines, and restrictions on government services. Employers must also register expat employees for occupational hazard coverage.
Employee self-service (ESS) is a secure portal and mobile experience that lets employees handle day-to-day HR tasks on their own—view payslips, update personal data, submit leave and expense requests, track attendance, and see schedules—without waiting on HR.
ZenHR is localized for KSA and the wider MENA region, with built-in support for WPS and integrations that streamline compliance (e.g., Mudad for WPS files, GOSI for social insurance, and Muqeem for residency workflows). This means fewer manual uploads, fewer errors, and faster, compliant payroll runs every cycle.
Yes. ZenHR offers a smart time and attendance management system built specifically for businesses in Saudi Arabia and the MENA region. It uses GPS-based tracking to capture employee attendance accurately, whether in-office or on-site.
Employees can clock in / out via the mobile app, biometric devices, or the web portal, with optional geofencing for location accuracy.
ZenHR supports timesheets, detects anomalies such as tardiness or absences, and seamlessly integrates with ZenHR Payroll to ensure accurate calculation of hours, overtime, and deductions.
It’s a guided workflow that organizes employee onboarding tasks—collecting personal details and documents, assigning day-one tasks to HR/IT/managers, and tracking completion with timestamps and comments. This helps new hires finish essentials before day one and gives HR a clear, auditable trail.
ZenATS is an applicant tracking software for managing the full hiring lifecycle—publishing jobs, collecting applications, screening candidates, collaborating with hiring teams, and moving applicants through configurable stages with audit trails.
ZenHR is a unified HRMS platform made up of integrated modules—like hiring, onboarding, time, payroll, and performance. Each area shares the same employee record, so you can activate or use the parts most relevant to your operations without managing separate systems.
A Human Resources Management System (HRMS) is an integrated HR software platform that automates and streamlines HR operations such as attendance and time tracking and management, payroll processing, recruitment, performance management and recruitment. It helps businesses improve efficiency, ensure compliance with local labor laws, and enhance the employee experience by centralizing all HR data and workflows in one secure place.
Yes -ZenHR is fully localized to the UAE market, both functionally and legally.
Our system is built to comply with UAE Labor Law and the Ministry of Human Resources and Emiratisation (MOHRE) requirements, including:
Yes. ZenHR is built to follow Iraq Labor Law for payroll, leave, EOSB, contracts, and compliance with bilingual support.
Yes, ZenHR is built for Egypt’s Labor Law, Social Insurance, ISTIMARA forms, and Martyrs Tax rules.
Yes. ZenHR is fully localized for Jordan, both legally and operationally. The system complies with Jordan Labor Law, Social Security Corporation (SSC) requirements, and income tax regulations, including:
Yes. ZenHR is fully localized for Kuwait, legally and operationally. It complies with Kuwait Labor Law and PIFSS requirements, including:
Yes. ZenHR is designed specifically for Saudi Arabia from both a legal and operational perspective. It is fully compliant with Saudi Labor Law, GOSI, Mudad, and Muqeem, and is continuously updated to reflect regulatory changes.
Earned Wage Access (EWA) is a financial service that allows employees to access a portion of their earned salary before the official payday, based on the actual number of days they have worked.It helps employees cover urgent or unexpected expenses without relying on loans or credit cards, while remaining fully aligned with company payroll cycles and policies.
ZenHR is purpose-built for construction companies across MENA. It handles multi-site workforce management, automated payroll for both hourly and salaried workers, labor law compliance, and shift scheduling, all from one platform that supports Arabic and English.
Employee Self-Service (ESS) is a digital approach that allows employees to manage their own HR-related tasks without depending on HR teams or manual processes. Through ESS, employees can submit requests, view attendance and leave balances, access payslips and documents, track transactions, and update personal information - all from a single system.ESS reduces HR workload, increases transparency, and gives employees more control and visibility over their work life.
From the web or mobile app, employees can request leave and overtime, clock in/out (with GPS or kiosk/biometric options when connected), submit expenses, view payslips and tax/GOSI details, update profiles and documents, and track attendance and shift schedules in real time.
